{"id":10671,"date":"2016-02-21T12:05:11","date_gmt":"2016-02-21T11:05:11","guid":{"rendered":"http:\/\/www.atesistemi.it\/?page_id=10671"},"modified":"2016-02-21T12:41:17","modified_gmt":"2016-02-21T11:41:17","slug":"support","status":"publish","type":"page","link":"http:\/\/www.atesistemi.it\/?page_id=10671&lang=en","title":{"rendered":"Support"},"content":{"rendered":"
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A consulting team always available<\/h3>\n

Our technical support services and systems, remote and on-site, to solve all your problems with care and attention.<\/div><\/div>\n

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    REMOTE SUPPORT<\/div><\/h4>\n\t\t\t\t\t

    Our task is not only to respond to your requests of intervention, but also to anticipate them.
    \nFor this we offer services remotely on your specific request or in a scheduled technical assistance plan.<\/div><\/div>\n

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    Our remote support services<\/h3>\n\t<\/div>\n\t<\/div>\n<\/div><\/div>\n

    Here, in practice, how we can help:<\/h4>\n

    –\u00a0System support<\/p>\n

    –\u00a0Telephone availability<\/p>\n

    – Scheduled periodic inspection, a sort of “check-up routine” of systems in use;<\/p>\n

    –\u00a0Monitoring and remote administration<\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/li>

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    ON SITE ASSISTANCE<\/div><\/h4>\n\t\t\t\t\t

    We can give IT support within a planned technical assistance plan, or on the basis of specific requests.
    \nWe define together with you the response time, based on your needs, delivering customizable services.<\/div><\/div>\n

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    Our on-site support services<\/h3>\n\t<\/div>\n\t<\/div>\n<\/div><\/div>\n

    Our system engineers and technicians will be at your disposal in place for activities:<\/h4>\n

    – help desk hardware e software<\/p>\n

    – generic support for planned maintenance and client updates<\/p>\n

    – software installations based on checklist agreed with the IT department of the customer<\/p>\n

    – system support for upgrades of hardware and software platforms<\/p>\n

    – new installations or migrations<\/p>\n

    – Scheduled training or on-the-job<\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/li><\/ul>